The Importance of Key Behavioural Indicators – Dataworks Shingo Journey Series


In previous articles, we explained how we are applying the Shingo model in a Software Development Company and how we decided which Shingo principles were relevant to us as a business. See previous article here.

The next step in the journey was to finalise the Behaviours and determine how they could be measured or monitored.

Identifying Behaviours

We approached this by hosting a number of group meetings over a course of a number of weeks and included all Dataworks staff so everyone could contribute to identifying the Behaviours we believed should be part of our day-to-day work practices. In fact, many staff wanted to know what the next step was to help us live to these Principles, and there was great interaction and input from everyone. We didn’t want to just have our principles on a wall where they were meaningless – we wanted to identify the desired Behaviours so that we could determine if we were in fact aligning to our principles.

Key Behavioural Indicators

Some of the Behaviours that we agreed allowed us to create Key Behavioural Indicators (KBI’s). Some we can actually record and monitor and some we observe while in the office and working remotely. We found these Behaviours are even more important while operating a hybrid model. Certain things can be overlooked or not as obvious when working a hybrid model.

The People Value Stream

We believe that the adoption of elements of the Shingo Model, principles, behaviours and systems will help our business to continually develop. Coupled with this, and in terms of People Focus, we have commenced work on the creation and management of The People Value Stream.

We look forward to sharing more insights and experiences as we continue to adopt and implement these frameworks.

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