Part One

In part one of this blog series I detailed how we are applying the Shingo Model in a Software Development Company. In this post, I will share how we are approaching the implementation of the Shingo Principles at Dataworks.

Buoyed by our knowledge of the Shingo Principles we embarked on sharing them with our staff. We filled several of our Monthly Innovation Friday sessions (with all staff) with a synopsis of Shingo and the elements we wanted to explore in more detail.

As mentioned in the previous post we held an offsite innovation session where the team reviewed our Vision, and were introduced to the Shingo Principles. Breaking out into smaller groups we took each principle and asked two questions:

  1. Why do we think this principle is important to us?

  2. What are the observable behaviours we would like to see, for each of the principles?

The session was without doubt the best group session we ever had in terms of the ideas, engagement and general good will. We have now arrived at 8 principles which we want to live by. In the infographics below we have documented why we believe in these principles (we will cover these in more detail in our next blog – and why these principles are key to us achieving our vision and objective):




The next step in our journey is to finalise the Behaviours and develop a number of KBI’s (Key Behaviour Indicators) which will ultimately feed into our Strategy Deployment and Visual Management (two more key learnings from our Shingo Master Class) which will be implemented this year, at a business level, and in each of our areas – Software Development, Validation Services and Outsourced Managed Maintenance.

There are other tools and systems which we have also adopted including Daily Gemba Walks/Meetings and Leader Standard Work – which we are deploying in a way that suits our business. We look forward to sharing more with you as we progress on our Shingo and Enterprise Excellence Journey.

Until the next post you can read the following related blog posts:


At Dataworks we enable the perfect hybrid of configurable off the shelf toolsets and custom software development to deliver innovative solutions to match your specific business process requirements. This ensures we are the best at what we do.

Contact Us if you would like to discuss how we can use our experience and expertise to deliver real benefits to your business.