CUSTOMER SUCCESS

Ensuring our customers' success is their
company's success.

Trusted by leading Life Science Companies for over 24 years

Project by project we prove that our solutions are critical to our customers success. The development and deployment fosters engaged and empowered users.

We strive to help our clients achieve their full potential enabling them to make more informed decisions and streamlining day to day activities.

Testimonials

Q1 Scientific

Digital Transformation of Operations within the Pharmaceutical Industry

Becton Dickinson

Delivering Electronic Batch Record & Real Time Visibility in the Medical Device Industry

MES Case Study

Global Medical Device Manufacturer

“Dataworks has been a significant contributor to the success of our Global Shop Floor Control system implementation. They take the time to really understand what we need as a customer - they go beyond just providing what is asked and provide incremental value by understanding what problem needs to be solved. They also seem to have a very flexible business design to be able to respond quickly to our unpredictable project workflows and have the ability to work globally for both project execution and support."

 Director of Manufacturing Systems, Leading Global Medical Device Manufacturer

GLOBAL MES SYSTEM IMPLEMENTATION IN A MEDICAL DEVICE FACILITY

Business Benefits:

– Move from a paper batch record to a fully electronic record
– Enforce process rules & help drive process improvements
– Regulatory Compliance
– Electronic Records and signatures 21 CFR Pt.11
– Support Continuous Improvement process
– Availability of real time data allowing for analytics and implementation of KPI’s

Visual Factory Case Study

“The Visual Factory solution was the key enabler in achieving significant Operational improvements. We now have a real-time view of our KPIs, and a system which empowers Associates, Team Leads and Value Stream Managers to make immediate fact based decisions to run the business more effectively. The system has also been instrumental in developing a culture of Continuous Improvement.”

Global Data & Visualisation Delivery Lead

VISUAL FACTORY PROVIDING REAL TIME KPI’S AT AN ASSET LEVEL AGAINST TARGETS.

Business Benefits:

– Overall Increased Efficiency 7%
– Increased Output 5%
– Scrap reduction across the value chain
– Reduction in WIP
– Reduction in Non Conformances and Corrective Actions
– Increased Equipment Utilisation
– Increased Schedule Attainment
– Huge reductions in time spent capturing, collating and reporting on KPI’s
– Empowering Operations staff and fostering Continuous Improvement Culture
– ROI of in excess of 200%

Validation Services Testimonial

“I truly appreciate the effort and dedication that went into this accelerated validation. We all knew the timetable was extremely tight, but frankly, you and Datawork’s ALWAYS deliver. Dataworks continues to be amongst our top suppliers and personally, my most trusted partner. I know the urgency of this work caused some shuffling of resources and demonstrates to our company your sincerest effort to help us achieve success. Thank you for being so diligent and supportive of us always.”

Vice President Applications, Development and Supply Chain

Managed Services Testimonial

“We were given unbelievable support throughout with the system and typically one day or less turnaround on support with issues. I had multiple comments from the guys on how they wished all our dealings with vendors were as easy as Dataworks”.

Principal Systems Engineer, Leading Medical Device Organisation

PROVIDING SOFTWARE SUPPORT AND MANAGED SERVICES TO MEDICAL DEVICE SURGICAL AND PHARMACEUTICAL SITES GLOBALLY.

Business Intelligence Case Study

“ From the beginning of this project the Dataworks team worked in partnership with us to deliver a solution that has exceeded our expectations. The ability to visualise essential information in this way has had unexpected benefits allowing us to drive strategy, decision making and Continuous Improvement within the organisation.”

Head of Continuous Improvement and Innovation